There have been so many books written on customer service, but ken blanchard s raving fans is a true classic. Sheldon bowles and ken blanchards raving fans, is written in the parable style of gung ho. We use your linkedin profile and activity data to personalize ads and to show you more relevant ads. I ordered these for our medical device sales team and it was very well received. Written in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a. Ken blanchard is an international bestselling author and motivational.
We spent the next few weeks sharing ideas on how to apply the lessons learned and provide raving fan service to our customers. Just having satisfied customers isnt good enough anymore. Raving fans pdf tags online pdf raving fans, read pdf raving fans, full pdf raving fans, all ebook raving fans, pdf and epub raving fans, pdf epub mobi. His groundbreaking works have been translated into more than 42 languages and in 2005 he was inducted into amazons hall of fame as one of the top 25 bestselling. Raving fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. Sheldon bowles and ken blanchard s raving fans, is written in the parable style of gung ho. Ian pratt the book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you should refer to regularly. In this video i discuss the three big principles in the book raving fans, a revolutionary approach to customer service by ken blanchard. A revolutionary approach to customer service by ken blanchard and sheldon bowles 1993 title.
Ken blanchard, one of the most influential leadership experts in the world, is the coauthor of the iconic bestseller, the one minute manager, and more than 60 other books whose combined sales total more than 21 million copies. A revolutionary approach to customer service blanchard, kenneth, bowles, sheldon, adamson, rick, borges, kate, mollard, john on. Blanchard, 1993, morrow edition, in english 1st ed. Subscribe to ken blanchard s newsletter and receive the latest news about his books.
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